General Terms and Conditions

This page sets out the rules that govern use of our platform and the relationship between us and our users. We explain what we expect from account holders, how promotions work in general, and the practical steps we take when processing deposits, withdrawals and disputes. Please read these terms carefully and check them regularly for updates.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share login credentials, and notify us immediately if you suspect unauthorized access. Only one account per person is allowed; creating multiple accounts may lead to suspension and forfeiture of funds. We may restrict, suspend or close accounts where we suspect fraud, bonus abuse, collusion or other breaches of these terms.

Eligibility requirements

To register you must meet the eligibility criteria we set out at registration. You must provide true and complete personal information and keep it up to date. We require identity verification before any withdrawal is made, and we may ask for additional documents at any time to confirm your identity or funding source. Accounts failing verification may be suspended and pending transactions may be cancelled.

Acceptable platform use

Use the platform fairly and in accordance with these terms. Prohibited activity includes using automated tools or bots, attempting to manipulate games or odds, exploiting technical errors, or engaging in money laundering. Chargebacks or reversals of deposits without prior agreement may result in account closure and recovery action. You must not use the platform for any unlawful purpose.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms and conditions which must be accepted when claiming any offer. Bonuses may require opt-in, minimum deposits, wagering requirements and game-contribution rules. Some payment methods may be excluded from specific promotions. We reserve the right to withhold, revoke or adjust bonus funds where we suspect abuse or where promotional terms are not met.

Deposits and withdrawals

Deposit and withdrawal options, limits and processing times vary by payment method and your account status. We may apply minimum and maximum limits and ask you to confirm the payment method before processing a withdrawal. All withdrawals are subject to verification checks and approval. Pending or declined withdrawals may occur while documentation is reviewed. If we are unable to return funds via the original payment method, we will offer an alternative where possible.

Verification and security checks

We carry out identity, address and payment method checks to protect users and prevent fraud. These checks are a condition of account operation and withdrawal. You should provide requested documents promptly to avoid delays.

Dispute resolution

If you have a dispute, contact our support team with full details and any supporting documents. We will aim to resolve issues promptly and fairly. Where we cannot agree, both parties should follow the escalation process outlined by support; further options may be available outside the platform in accordance with applicable law.

Updates to terms and conditions

We may update these terms from time to time. Notice of material changes will be provided via the platform or email when appropriate. Continued use of the service after changes are posted constitutes acceptance of the updated terms. Please review the terms regularly to stay informed.