Need help? Our support team is available to assist with account-related issues, technical concerns, questions about withdrawals and payment methods, or general feedback. We can also guide you through bonus balance queries, free spins activation, active promotions, and bet settlements for live betting, slots or live casino games. You can submit KYC documents, report a recent win, or ask about withdrawal status and expected processing times; we reply promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] - email & live chat for account, technical issues, withdrawals, KYC uploads and bonus balance |
| General enquiries | [email protected] - billing, deposits, payment methods, account recovery and general enquiries |
| Affiliate enquiries | [email protected] - partnership sign-up, tracking, affiliate manager contact and payments |
| Phone | +44 20 7946 3281 - phone support Mon-Fri, 09:00-18:00 for urgent account or payment issues |
| Working hours | Working hours - Live chat 24/7; phone support Mon-Fri, 09:00-18:00 |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents or explanations. Please include a clear subject line and up-to-date contact details so we can handle your case quickly. Missing or unclear information may delay processing, so double-check attachments and phone numbers before sending.
Contact Form
Response Time
Our support team aims to respond quickly - most inquiries are answered within one business day. Simple questions like account or payment queries are usually handled the same day. Complex issues such as detailed KYC checks, disputed withdrawals or technical investigations may take longer and require additional time depending on their nature. We'll keep you updated throughout the process.
Feedback
We welcome your feedback, suggestions or ideas to improve the site. Please share bug reports, feature requests or general thoughts via our feedback form. Every message is reviewed carefully by our team and used to improve features, promotions and the overall user experience. Your input helps us make the site easier to use and more enjoyable for everyone.